Faqs


Listed below are some of the most frequently asked questions. However we are on the end of a telephone if you want to talk to us. We are open 9am- 5pm Monday to Friday on 0044 (0) 116 234 4612. At weekends and out of hours we have an answering service that means we will call you back the next day. We don`t have a shop but we keep all our stock in our large warehouse in Leicester.


How long will it take between placing my order and receiving my watch?

If we show the watch on our site it means we have it in stock and it will be despatched within 2 days and with you between 3 and 5 working days after you place the order. We ship everything via UK MAIL courier so that we can track each separate delivery. If we are out of stock we will say so on the site .


How can I pay?

Our site accepts all major cards including Visa, Mastercard, Solo and Visa Electron  as well as PayPal.


Why wasn't my payment accepted?

The most common reason for a payment not to be accepted is that the billing address of the order doesn't match the billing address of the card being used. The billing address should be entered exactly as it is shown on your card statement. Don't worry though you can specify a different shipping address for your satchel to be delivered to. If in doubt give us a call.


Can I cancel my order?

We try to ship every delivery on the same day or at least the next working day. If you place an order for a style we are waiting for then of course you can cancel at any time. If you are not happy with our products or service we offer a money back guarantee.


How much is shipping?

UK delivery is free.


Who will deliver my order?

All of our watches are couriered direct to your door using UK MAIL.


How will my watch arrive?

Your watch will be shipped safely. Most of our watch in our swiss watch ranges also come in their own branded protective box. Your watch will also come with a certificate of warranty and its own unique number.


What if I am not happy with my watch?

We don't think this will be an issue due to the quality of our watch but, in the unlikely event that you are not happy, return it to us unused and we will refund the price you paid.If for any reason the watch is faulty we will either repair, replace or refund your purchase price.


What happens if the watch does not arrive?

We have shipped to over 25,000 customers worldwide. We have only lost a few in the last four years but if we do please call us on 0044 (0) 116 234 4612 and we will sort it out to your full satisfaction.In the very rare event that your watch does not arrive, please call us or email us at customerservices@swisswatchuk.com


What if I am not in when the watch arrives?

UK MAIL will attempt delivery to your address a maximum of 3 times during a day. If you are unavailable, they will leave a card with instructions on how to collect your watch. This will mean you have to collect it from your nearest UK MAIL office. However we and UK MAIL try really hard to make the delivery at a time to suit you- that’s why we ask for your phone number.


Can I track my order?

Yes. We will send you a tracking code in an email confirming that your order has been despatched. You can then use this code to track your order direct with UK MAIL.


How should I care for my watch?

In most cases we have provided you with a box in which to store your watch, which will keep it protected when you're not using it.


How long will my watch last?

Treated correctly, there is no reason your watch shouldn't last a lifetime.however all Mondaine watches comes with a manufacturer 2 year warranty.


Is my watch water resistant?

All our watches are water resistant more information can be found on the back of the watch.